Right of Withdrawal (EU Consumers)
In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day you receive the goods (or, in the case of digital content, from the date of purchase).
To exercise your right of withdrawal, you must inform us of your decision by contacting us at info@paxsudos.fi before the withdrawal period expires.
Refunds
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (if applicable), without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
Refunds will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
Late or Missing Refunds
If you have not received your refund yet:
- Please check your bank account again.
- Then contact your credit card provider, as it may take some time before the refund is officially posted.
- Next, contact your bank, as processing times may vary.
If you have completed all of these steps and still have not received your refund, please contact us at: 📧 info@paxsudos.fi
Non-Refundable Items
The following items are not eligible for a refund, unless required by applicable law:
- Discounted or sale items
- Digital content that has already been delivered and activated, if you have given prior consent to the delivery and acknowledged the loss of the right of withdrawal
Need Help?
If you have any questions regarding returns, refunds, or your statutory rights, please contact us at 📧 info@paxsudos.fi.